FAQ

We want our shoppers to be as satisfied as possible. Here are some questions that might arise during your experience with us...

DO YOU HAVE MORE BIRKENSTOCK STYLES IN YOUR STORE?

Yes, of course! We have dozens of styles including the Arizona, Mayari, Gizeh, and Boston in a variety of colors, and other Birkenstock sandals, footwear, and inserts. If you would like to order one of these, call us to inquire!

WHAT ARE MY SHIPPING OPTIONS?

We only ship within the continental United States, charging a flat rate of $12 and using USPS' 2-3 Day Priority Mail. We're located in El Paso, Texas, so depending on where you are located in the United States, it can take up to 3 days. At this time, we do not ship internationally.

HOW SOON WILL I GET MY ORDER?

We are a local boutique, operating Monday-Friday 10:30 AM- 5:30 PM and Saturday 10:30-5:30 Mountain Standard Time. Once we receive your order and verify we have it in stock, we will ship it the next business day via USPS. If possible, we will provide a tracking number so you can be prepared to receive the order. We are not responsible for the package once it has been delivered.

DO YOU DO REFUNDS/ EXCHANGES?

Hopefully you know your size in Birkenstock (see size chart below). If you have never worn them before and order from us and the size isn't correct, we will EXCHANGE them for a different size (all postage paid for by the customer) if you notify us (by phone or email) within a week. We can NOT accept back shoes that show any wear. Like in our store, we have a strict NO REFUND policy. Some styles might be seasonal or discontinued, so a different size isn't available. In that case, we will get in touch with you to make another selection of equal value. 

ARE THERE ANY WARRANTIES?

Birkenstock footwear passes rigorous quality control standards in the factory, long before our independent store receives them. If you notice a defect on your new footwear, please let us know immediately, within a week of receiving them. We are not responsible for normal wear and tear of daily use, nor does Birkenstock USA provide any warranty. 

WHO CAN I CONTACT FOR MORE INFORMATION?

The easiest way to contact us is by phone (915-842-9222) during store hours. 

WHAT IS MY SIZE IN BIRKENSTOCK?

Birkenstock footwear uses European sizing in two widths, regular (women's D-EE, men's C-D) and narrow (women's B-C, men's A-B). 

WOMEN'S

  • US Size/ BIRKENSTOCK Size
  • 4-4.5 / 35
  • 5-5.5 / 36
  • 6-6.5 / 37
  • 7-7.5 / 38
  • 8-8.5 / 39
  • 9-9.5 / 40
  • 10-10.5 / 41
  • 11-11.5 / 42

MEN'S

  • US Size/ BIRKENSTOCK Size
  • 7-7.5 / 40
  • 8-8.5 / 41
  • 9-9.5 / 42
  • 10-10.5 / 43
  • 11-11.5 / 44
  • 12-12.5 / 45
  • 13-13.5 / 46